Customer Service & FAQ

The phone number of the delivery company handling your order can be found on your Home Delivery contract.

Yes. You can change your delivery date up to 3 days before the scheduled delivery date. To request a change, please contact our customer care team.

With our customized delivery schedule, you can choose a delivery date that works best for you. This allows you to plan ahead and receive your furniture at a convenient time.

In some cases, products may need to be shipped from vendors outside your area. When this happens, we may only be able to provide an estimated delivery date. Our customer care team will then contact you directly to arrange the final delivery schedule.

We currently deliver to most postal codes in the following Canadian provinces:

• Alberta
• British Columbia
• Manitoba
• Nova Scotia
• Ontario
• Quebec
• Saskatchewan

To confirm whether delivery is available in your area, please enter your postal code before placing an order.

We accept Visa, MasterCard, and American Express.

If your card was issued outside the U.S. or Canada, your order may require additional verification before it can be processed. We do not accept COD orders, and all online orders must be paid in full at checkout.

Your card may receive an initial authorization when you place your order online. However, the final charge is only made once your order has been processed.

We work hard to ensure all pricing and product information on our website is accurate. However, errors may occasionally occur.

If a pricing error is identified, we reserve the right not to honor the incorrect price. In such cases, we will notify you, cancel the order, and issue a full refund for any authorized payment.

If you notice an error after delivery, please contact our customer care team or review our return policy for more information.

We use your information to process your order quickly and accurately, and to improve your shopping experience.

We respect your privacy and do not share your information with third parties, except when necessary to complete your order. For more details, please review our Privacy Policy.

To check your order status, log in to your account and go to your online orders. Select the relevant delivery document to view the products you ordered and their expected delivery date.

If your order includes items shipped from different locations, each item may have its own delivery document and separate delivery date.

Yes, orders can be canceled as long as they have not already been loaded onto our delivery trucks.

To cancel an order, please contact our customer care team at least 48 hours before your scheduled delivery date. If approved, your payment will be refunded promptly.

Please note that in some cases, a restocking fee or delivery fee may apply if the order is canceled after it has already been prepared for shipment.