Customer Service

We’re here to support you every step of the way. Whether you have questions about your order, delivery, returns, or our products, our customer service team is ready to help.

How Can We Help You?

• Order status and tracking
• Shipping and delivery information
• Returns and refunds
• Product inquiries
• After-sales support

Contact Our Support Team

Phone Support

Available Monday to Sunday, from 08:00 to 17:00
Call us at: +31 (0) 77 396 77 73

Email Support

Email us at: venlo@thehouseofconcepts.sunrisecloud.com
We aim to respond within 24 hours.

Visit Our Showroom

COLLECTIONE Showroom & Cash & Carry
(Entry for retailers only)
Floralaan 15
5928 RD Venlo
The Netherlands

Customer Service Policies

For detailed information, please visit the following pages:

• Return & Refund Policy
• Shipping & Delivery
• Terms & Conditions

Frequently Asked Questions

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking details.

How long does delivery take?

Delivery times vary depending on your location and selected shipping method. Please check our shipping page for more details.

Can I return my order?

Yes, you can return items within 14 days if they meet our return conditions. Please refer to our Return Policy for full details.

Need Help?

If you need assistance, don’t hesitate to contact us. Our team is always ready to support you.